Reopening after a Self Exclusion
If you applied a Self Exclusion on your account, no action is needed. Your account will automatically reopen once the selected period ends.
If you are still within your self-exclusion timeframe, the account generally remains closed. However, you may contact support to have your case reviewed.
Can I reopen my account before the Self Exclusion has finished?
If you wish to open your account before the Self Exclusion time has passed, you can request this to our Customer Support team via chat or email and they will review the request.
Reopening after other closures
If your account was closed for other reasons (security, verification, etc.), start a conversation with us to request a review of the account status. We will guide you through the necessary steps.